Privacy policy

Information we handle

When the enquiry service is enabled, we receive the name, email, optional reference, topic and message you submit. Hosting providers may process IP addresses and technical request logs for delivery, security and abuse prevention. Your shopping bag is saved in local storage on your browser.

Purposes and sharing

We use enquiry details to respond, investigate complaints and protect the service. Authorised hosting and technical service providers may process necessary information for those purposes. We do not sell your contact details. Payment processing is currently unavailable; a future provider will handle wallet credentials through its authorised flow.

Fraud prevention and legal compliance

Where relevant, we may review order and payment references, technical logs and dispute information to investigate suspicious activity, protect customers and meet applicable legal obligations. We share only necessary information with authorised providers or authorities where legally required. Never submit an OTP, wallet PIN or password in a message.

Retention and access

Information should be kept only as long as needed for the enquiry, a dispute, security investigation or applicable retention obligation. Access is restricted to authorised personnel and service providers. No online service can guarantee absolute security.

Your requests

Contact us to request access, correction or deletion of personal information. We may need proportionate verification and may retain records where law or an active dispute requires it. Avoid sending identity documents unless a specific, justified request is made through a secure channel.

Children and changes

The purchasing and enquiry services are intended for adults. Parents or guardians may contact us about information submitted by a child. We will update this page if our processing changes before new payment or marketing features are enabled.

Questions about this policy can be sent through our Contact page. Keep relevant order references, but never send a wallet PIN, password or one-time code.