Fraud prevention

Monitoring and review of suspicious transactions

Payments are currently disabled, so this store is not processing or monitoring live payment transactions. Before checkout is enabled, provider-side payment confirmation and an order review process must be configured.

What may trigger a review

Repeated failed payments, rapid repeated orders, inconsistent payer or delivery details, payment disputes, impersonation and suspected use of stolen credentials may require investigation. A flag does not by itself prove fraud.

How concerns are handled

Where there are reasonable concerns, an order may be held, declined or cancelled while the reference is reconciled with the payment provider. Any verification should be proportionate and use a secure channel. Support will never request a wallet password, PIN or OTP.

Reporting and compliance

Report unauthorised activity promptly using Contact and notify the payment provider. Preserve relevant references and redact unnecessary personal information. Necessary records may be retained for disputes or legal obligations and shared with authorities only where lawful. Prohibited activity includes stolen payment methods, money laundering and unlawful transactions.

Questions about this policy can be sent through our Contact page. Keep relevant order references, but never send a wallet PIN, password or one-time code.